Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "aia365," "We," "Us," "Our" refers to the online betting platform operated under the aia365 brand, accessible at https://aia365.cam and associated domains.
• "Player," "You," "Your" refers to any individual who registers for and uses aia365 services.
• "Account" means the personal betting account registered by a Player on the aia365 platform.
• "Services" refers to all betting, gaming, and entertainment products offered through aia365, including but not limited to sports betting, live casino, slots, lottery games, and togel (Indonesian numbers lottery).
• "Stake" or "Wager" refers to the amount of money placed on a bet or game.
• "Bonus" refers to promotional funds, free bets, or other incentives provided by aia365 subject to specific terms.
• "KYC" means Know Your Customer verification procedures required for identity confirmation.
• "RTP" refers to Return to Player, the theoretical percentage of total wagered money returned to players over time.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account with aia365 and use our services. By registering, you confirm that you meet this minimum age requirement. aia365 reserves the right to request proof of age at any time, and failure to provide such documentation will result in immediate account suspension and forfeiture of funds.

2.2 Geographic Restrictions

Our services are primarily designed for residents of Indonesia. You must be physically located within Indonesia at the time of account registration and when placing bets or wagers. You represent and warrant that your use of aia365 services does not violate any applicable laws or regulations in your jurisdiction.

2.3 Account Registration

To use aia365 services, you must complete the registration process by providing accurate, current, and complete information including:

• Full legal name as it appears on government-issued identification
• Date of birth demonstrating you are at least 21 years of age
• Valid email address and contact phone number
• Residential address within Indonesia
• Preferred username and secure password

You are permitted to hold only one account with aia365. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and will result in closure of all accounts and forfeiture of balances.

2.4 Account Verification (KYC)

aia365 operates under strict anti-money laundering (AML) and Know Your Customer (KYC) regulations. You may be required to provide documentation to verify your identity, including but not limited to:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Proof of payment method ownership (bank statement showing account holder name)

Failure to complete KYC verification when requested may result in restrictions on withdrawals, betting limits, or account suspension. We reserve the right to request additional documentation at our sole discretion.

3. Account Security and Responsibilities

3.1 Password Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you bear full responsibility for all such activities.

3.2 Unauthorized Access

You must immediately notify aia365 customer support if you suspect any unauthorized access to your account or any security breach. While we employ industry-standard security measures including SSL encryption, you acknowledge that internet-based services carry inherent risks, and aia365 cannot guarantee absolute security.

3.3 Account Information Accuracy

You must ensure that all information provided during registration and maintained in your account profile remains accurate and up-to-date. You must promptly notify us of any changes to your contact details, residential address, or payment information. Failure to maintain accurate information may result in delayed withdrawals or account restrictions.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

aia365 accepts deposits through the following Indonesian payment channels:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. Deposits are typically credited to your account instantly upon confirmation.

4.2 Withdrawal Process

The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same payment method used for deposits unless otherwise approved by aia365 management. Withdrawal processing times are as follows:

• Indonesian bank transfers: 1-6 hours during business hours (WIB), typically same-day completion
• E-wallet transfers: 1-3 hours during business hours

aia365 reserves the right to conduct additional verification checks before processing withdrawals, particularly for large amounts or first-time withdrawals. Withdrawals may be delayed or denied if KYC verification is incomplete or if suspicious activity is detected.

4.3 Fees and Charges

aia365 does not charge fees for deposits or withdrawals. However, your payment provider or financial institution may impose their own transaction fees. You are responsible for any such third-party charges.

4.4 Anti-Money Laundering Compliance

To comply with anti-money laundering regulations, you must wager your deposited funds at least once before requesting a withdrawal. Deposits that are withdrawn without any betting activity may be subject to administrative fees or declined.

5. Betting Rules and Game Conduct

5.1 Betting Principles

All bets placed on aia365 are final and cannot be cancelled, modified, or reversed once confirmed. You are responsible for ensuring the accuracy of your bet selections before confirmation. aia365 reserves the right to void bets in cases of obvious error, technical malfunction, or fraudulent activity.

5.2 Sports Betting

Sports betting markets include but are not limited to football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), basketball, badminton, volleyball, and motorsports. Bet settlement is based on official results as determined by the relevant sports governing body. aia365's decision on bet settlement is final.

5.3 Live Betting

Live (in-play) betting allows you to place wagers during ongoing events with dynamically updated odds. Due to the real-time nature of live betting, there may be brief delays in bet acceptance. Bets placed after an event has concluded will be voided and stakes returned.

5.4 Casino Games and Slots

All casino games, slots, and lottery products use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Published RTP percentages represent long-term statistical averages calculated over millions of game rounds. Individual session results may vary significantly from published RTP.

5.5 Togel (Lottery) Betting

aia365 offers betting on togel draws including Singapore (SGP), Hong Kong (HK), Sydney (SDY), and Macau markets. Results are based on official draw outcomes from the respective lottery operators. Draw times and schedules are displayed in Western Indonesia Time (WIB). aia365 is not responsible for delays or cancellations of official draws.

6. Bonuses and Promotional Offers

6.1 Bonus Terms

Bonuses and promotional offers are subject to specific terms and conditions including wagering requirements, eligible games, minimum odds, maximum bet limits, and expiration dates. All bonus terms are published on the aia365 website and must be satisfied before bonus funds or winnings can be withdrawn.

6.2 Wagering Requirements

Unless otherwise stated, all bonuses carry wagering requirements expressed as a multiple of the bonus amount (e.g., "30x wagering requirement" means you must wager 30 times the bonus amount). Only wagers on eligible games count toward wagering requirements. Different game types may contribute different percentages toward fulfillment.

6.3 Bonus Abuse

aia365 reserves the right to cancel bonuses, void winnings, and close accounts in cases of bonus abuse including but not limited to: creation of multiple accounts to claim multiple bonuses, collusion, exploitation of system errors, or any strategy designed solely to profit from bonus offers without genuine betting activity.

6.4 Promotional Modification

aia365 reserves the right to modify, suspend, or terminate any bonus or promotional offer at any time without prior notice. Active bonuses at the time of modification will remain subject to their original terms unless otherwise communicated.

7. Prohibited Activities

The following activities are strictly prohibited when using aia365 services:

• Fraudulent Activity: Use of stolen payment methods, identity theft, chargebacks, or any form of financial fraud
• Multi-Accounting: Creating or operating multiple accounts to circumvent betting limits or claim multiple bonuses
• Collusion: Coordinating with other players to gain unfair advantages in poker, live casino, or any other game
• Arbitrage Betting: Systematic exploitation of odds discrepancies across different platforms
• Bot Usage: Employing automated software, bots, or scripts to place bets or play games
• Insider Trading: Betting based on non-public, privileged information about sporting events
• Money Laundering: Using aia365 services to obscure the origins of funds obtained through illegal means
• Account Sharing: Allowing another person to access or use your account
• Chargebacks: Initiating payment disputes or chargebacks for legitimate transactions

Engaging in any prohibited activity will result in immediate account suspension, forfeiture of funds, and potential legal action.

8. Limitations of Liability

8.1 Service Availability

While aia365 strives to provide uninterrupted service, we do not guarantee that our platform will be available at all times. We reserve the right to suspend services temporarily for maintenance, upgrades, or technical issues. aia365 shall not be liable for any losses arising from service interruptions.

8.2 Technical Errors

In the event of technical errors, system malfunctions, or incorrect odds display, aia365 reserves the right to void affected bets and return stakes. Players are encouraged to report any suspected errors immediately to customer support.

8.3 Third-Party Content

aia365 may display content from third-party providers including game studios, sports data feeds, and payment processors. We are not responsible for errors, delays, or inaccuracies in third-party content.

8.4 Maximum Liability

To the fullest extent permitted by applicable law, aia365's total liability to any player for any claim arising from use of our services shall not exceed the amount of funds deposited by that player in the preceding 12 months.

9. Dispute Resolution

9.1 Customer Support

If you have any complaints or disputes regarding aia365 services, you must first contact our customer support team via live chat, WhatsApp, or email. We will investigate all complaints thoroughly and respond within a reasonable timeframe.

9.2 Escalation Process

If you are not satisfied with the initial response to your complaint, you may request escalation to senior management. All escalated complaints will be reviewed and a final decision communicated within 30 business days.

9.3 Final Decision

aia365's decision on all betting-related disputes, including but not limited to bet settlement, bonus eligibility, and account restrictions, is final and binding.

10. Account Suspension and Termination

10.1 Right to Suspend or Close Accounts

aia365 reserves the right to suspend or permanently close any account at our sole discretion, particularly in cases involving:

• Violation of these Terms & Conditions
• Provision of false or misleading information during registration
• Failure to complete KYC verification when requested
• Suspected fraudulent, illegal, or abusive activity
• Self-exclusion requests for responsible gaming purposes

10.2 Voluntary Account Closure

You may request voluntary account closure at any time by contacting customer support. Upon closure, any remaining balance (minus applicable fees) will be returned to you after verification. Bonus funds and pending bonus winnings will be forfeited upon account closure.

10.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months will be classified as dormant. aia365 reserves the right to charge a monthly maintenance fee of Rp 50,000 on dormant accounts until the balance reaches zero or the account is reactivated.

11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with international gaming regulations and industry standards. Any disputes arising from your use of aia365 services shall be subject to the exclusive jurisdiction of the competent courts as determined by applicable law.

You acknowledge that online gambling regulations vary by jurisdiction, and it is your responsibility to ensure that your use of aia365 services complies with all applicable laws in your location.

12. Contact Information

If you have any questions about these Terms & Conditions or require assistance with your account, please contact aia365 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the aia365 website
• Response Time: Average 2 minutes (WIB business hours)

Our Indonesian-speaking customer support team is available around the clock to assist with any inquiries or concerns.